Schwab Advisor Services kicked off its annual IMPACT conference Tuesday, hosting 5,000 live attendees in Denver after two years of virtual events. This week also brings advisors on both the Schwab and the TD Ameritrade custodial platforms together for the first time since the former acquired the latter in 2019.

Since 2019, a lengthy, often criticized integration process has been underway and is now expected to culminate with the conversion of TD advisors to the new platform on Labor Day weekend 2023. The merger makes Schwab the largest RIA custodian by a wide margin, with more than half of all assets managed by registered investment advisors.

Many are at IMPACT to learn what the future will look like as the integration continues, a question that Schwab CEO Walt Bettinger and Schwab Advisor Services Managing Director Bernie Clark endeavored to answer.

Bettinger said perfection is the goal but promised a “world-class recovery” in cases where Schwab inevitably falls short.

“We know it’s more complicated, it’s more expensive,” he said. “It’s probably taken a little bit longer than ideally.”

“We will never ask for your forgiveness,” said Clark, “but we will ask for your patience.”

Both Bettinger and Clark pointed to the size and scope of the project, saying that quality and functionality are worth the additional time and money. Bettinger also pointed to the invasion of Ukraine and subsequent breaking of ties with Russian technology providers who worked on some of TD’s most desirable platforms, such as thinkorswim and ThinkPipes, saying that it required the hiring and training of “dozens and dozens of people.”

“We feel really good about where we are today,” he said. “We want be transparent, just as you are with your clients, and honest about the dynamics in the background.”

“Integration is always challenging,” said industry veteran Ric Edelman, who founded and grew the $260 billion AUM Edelman Financial Engines before creating the crypto education organization Digital Asset Council of Financial Professionals. “And integration of this size is daunting. This is why Schwab is taking its time, going slowly and methodically to get it right and to minimize any disruption. It’s always bumpy, it goes with the territory. I’m confident that Schwab is managing it as well as could be done.”

“Everybody wants to see how this integration goes with TD,” said Vince Fertitta, president of multi-custodial RIA platform Sanctuary Wealth. “The people that are at Schwab are wondering if this is going to take resources from them or they can’t wait to get their hands on some of the TD technology. And TD is walking around here and they’re going, ‘Wow, this is massive. What is this going to be like?’ So, I think that’s kind of the buzz of this event. A little bit of positive and some concern.”

Feritta said he isn’t sure whether smaller TD firms, those with under $100 million in assets, would ultimately be kept on the Schwab platform, which has, historically, required higher minimums, but suggested that Sanctuary would stand to benefit if Schwab ultimately chooses not to work with them. “We’re an enterprise partner of Schwab,” he said. “We can help them plug into one of our partner firms and kind of tuck into one of those stay on Schwab and have everything they’re used to.

“So, I don’t know if they’ll do that or not, but if they did, it would kind of be a windfall for Sanctuary.”

In response to questions, Clark repeated claims that no repapering will be required, pushing back on media reports that suggested otherwise, and that Schwab has no intention of implementing custodian fees—even in challenging market environments.”

“We’re not going to have a custodial fee at Charles Schwab,” he said to scattered applause. “We’re going to succeed with scale.”

According to Edelman, Schwab has no reason to implement custodial fees any time soon.

“There’s too much competition in the marketplace and too many fundamental economics that reduce the likelihood that will occur,” he said. “There are a wide variety of revenue sources within this industry that reduce or eliminate the need for Schwab to charge a custody fee to advisors.”

Edelman even suggested Schwab’s stock might be an attractive investment, as it is positioning itself to be one of the major players in the industry.

“This is not a non-profit organization,” he said, calling the stock “one of the best investment opportunities that advisors might consider.”

“We know that we’re coming up and on the precipice of this really big event, the integration of two great models,” Clark told advisors. “But we also know that it’s going to be a critical time, and we need to start getting ready for that. It won’t be without incident, unfortunately, but we’ll be there for you, I promise you that.”

Around 15,000 advisors currently manage 50% of Schwab/TD’s custodied assets and 25% of the company’s revenues, he said.

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